Printed from: CBCL, Electronic version, 2007.

Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note:

In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

Installer Questions

What security permissions do I need to run BNF63?
  • Does the ASPNET user have access to everything in INSTALLDIR\bnf\?
  • On install the ASPNET user is automatically given access to
    • lfe\*.*
    • lfe\data
    • lfe\bin\logs
    • bin
  • On install to a Microsoft Windows 2003 server the NETWORK SERVICE user is given additional access to
    • lfe\*.*
    • lfe\data
    • lfe\bin\logs
    • bin
Why can't I see an imported formulary?

If you cannot see the local formulary, check:

  • that the mcxe file exists in bnf\bin (e.g. lform1.mcxe)
  • the Windows Event Log in Start-> Settings-> Control Panel-> Administrative Tools-> Event Log
Where can I find the application error logs?
  • Viewer: Windows Event Log in Start-> Settings-> Control Panel-> Administrative Tools-> Event Log
  • Editor: bnf\lfe\bin\logs\error.log
How do I install BNF63 on a non-default webserver?
  • The BNF is installed on the default webserver. For it to be moved onto a different server the following applications need to be created:
    • bnf = INSTALLDIR\bnf\
    • bnftoolkit = INSTALLDIR\bnf\
    • bnftoolkit\lfe = INSTALLDIR\bnf\lfe\
  • Anonymous Access security settings should be disabled on bnftoolkit\bnf
  • The redirect ISAPI filter will also need to be created on the webserver. It is in INSTALLDIR\bnf\redirect.dll.
When I run the Installer I get 'Error 1603', How do i fix this ?

This behavior occurs if you install security update MS05-004 before you try to install the .NET Framework service pack. Security update MS05-004 was released after the service pack but was applied to the computer before the related service pack.

To resolve this please see :

http://support.microsoft.com/default.aspx?scid=kb;en-us;899619
I have .NET version 2.0 installed and I get 'The licence key file "xxxxxx\licence.rdf" appears to have been tampered with. It is digitally signed, and must not be altered.', How do I fix this?

Due to the way that Microsoft have modified the Digital signing libraries between versions of .NET 1.1 and .NET 2.0, BNF63 must be setup to run under .NET 1.1 even if .NET 2.0 is installed.

To set this up please follow the following steps:

  1. Open Internet Information Services by selecting Start -> Run , type inetmgr and press enter
  2. Locate the website that has the BNF63 installed into it
  3. Expand the website to list the items 'bnf' and 'bnftoolkit' (if the bnftoolkit is installed)
  4. Right click the item 'bnf' and select 'Properties'
  5. Once the Properties dialog has opened select the 'ASP.NET' tab
  6. Change the ASP.NET Version to 1.1.4322
  7. Click 'Apply', then 'OK'

If the BNFToolkit is installed this procedure should be repeated for the item 'bnftoolkit'.

Close Internet Information Services.

Check that the BNF63 is now visible.

Viewer Questions

What is Bookshelf?

Bookshelf is a new feature that has been incorporated to allow users with access to more than one local formulary to select the formulary required. This utility will also allow a future upgrade path to select other PharmPress publications. Bookshelf will only appear if more than one formulary is available.

Why can't I always see the Bookshelf?

Bookshelf only appears when more than one local formulary is available.

Why can't I see the Contents tree icons?

The BNF44 book icons have been replaced by + and - symbols. However, the status colour convention has been retained and applied to the associated section titles.

Can I still annotate/add subsections to BNF Extra nodes?

No. This feature has been disabled since BNF 55.

Why has the Contents tree been changed?

The BNF Contents tree has been enhanced to support most current browsers, including IE, Mozilla, Netscape and Opera, as well as most major operating systems such as Windows, Macintosh and Linux. The tree will no longer be blocked by firewalls.

Does the application support browser with no frames?

Yes. An option to toggle the display between frames and no frames mode is provided at the bottom of each window. Contents tree and Viewer frames can be viewed separately in no frames mode.

Why does the initial Contents tree take longer to load BNF sections?

The method of loading section contents has been changed. The initial process loads the entire chapter contents, thus speeding up navigation to subsections.

Where is the Current Page Indicator?

The BNF63 Current Page Indicator has been incorporated in the main document frame with the full content tree path to allow navigation to all higher levels. Previous and Next links have also been added to allow navigation to adjacent pages, in the same manner as browsing through a printed book.

How do I search for interactions?

The two fields for entering interacts have been combined with the contents search field, but the functionality has been retained and enhanced. Interaction or Contents searches are activated by clicking the appropriate link. The interactions search now allows more than two interactants to be specified, showing the results of all interactant pairs.

When I browse to http://SERVERNAME/bnf/ I get an error.

In some cases files from the previous versions have been locked and need to be manually removed.

Please remove the files named MCNETWORK.MCXE and BNF48.MCXE from the INSTALLDIR/bnf/bin directory

Toolkit & Local Formulary Editor Questions

Does the BNF63 Local Formulary Editor work on Windows NT4 Servers?

BNF63 Local Formulary Editor does not work on Windows NT4 operating system. It is only supported on Windows 2003, XP and 2000 Operating systems.

How are user permissions managed?

Security is provided on the server by Microsoft Windows authentication and authorisation using NT accounts and NTFS permissions.

How do I manage local formularies in BNF63?

The BNF63 Toolkit is opened in Edit mode and separate "Administrator" permissions are required for add, delete, disable/enable, copy and rename operations. This replaces the BNF44 Formulary Manager.

How do I apply a text format scheme to my printouts?

Users no longer have the facility to modify the print text formatting other that those features which are supported by the browser's Page Setup options. The Print Section facility now appears as an option at the top of the viewer frame.

Do I still need a Windows share on the server?

No. The WeBNF share is no longer required.

How do I make a local formulary available to users?

Once published the new or amended formulary will be automatically enabled and added to the Bookshelf. All users will have immediate access unless subsequently disabled.

Why doesn't the Local Formulary Editor Contents tree display the status of modified pages?

The Contents tree no longer displays the colour-coded icons or the bold text on modified formulary pages. This feature has been disabled to improve speed of response when saving the formulary. This feature is enabled and visible to users when the formulary is published.

How do I add a new section in the Contents tree?

To add a new section at the top level, select Local Formulary Information at the bottom of the Contents tree

How do I make a formulary visible to users?

Formulary Visible (Yes/No) options have been renamed Enable/Disable. As before, a disabled local formulary will still be visible to users as the national formulary without annotations.

How do I add text formatting to Restricted and Extra Info sections?

You may wish to add emphasis or colour to text that you type into the Restricted or Extra Info text boxes. For this text formatting to appear in a web browser, it needs HTML tags to be included in the text that is sent to the browser. Any formatting that you wish to appear in the resultant HTML page will need to be inserted directly as HTML tags when you type in the information. A non-exhaustive list of a few common tags is shown below.

TagsResult
<b>bold</b>bold
<i>italic</i>italic
<u>underline</u>underline
<font color=red>coloured</font>coloured *
<big>bigger</big>bigger
<a href="http://www.bnf.org">see bnf.org</a>see bnf.org

* note the American spelling in the Tag.

Why doesn't the Local Formulary Editor work?

It is possible some anti-virus software can interfere with the local formulary editor. We have had a reported case of “CA eTrust InnoculateIT V6.0” stopping the local formary editor working. If you suspect this might be the case please try excluding the lfe directory and subdirectories from being scanned.

Maintenance Questions

How do I back up the Local Formulary?

In order to back up the Local Formulary please copy the following directory and sub directories:

INSTALLDIR\bnf\lfe\data\

Placing this directory over a new installation of BNF63 (Complete with BNF Toolkit) will allow Local formularies to be edited and republished.

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